FAQ

Every product page has a size and fit guide with the garment's real measurements laid flat, in inches and centimetres. Lay a similar piece you already own flat, measure it, and compare. That beats guessing from S, M or L every time.

We will print you a replacement in the right size once per order, free of charge. Contact us within 30 days of delivery. You keep the original. Full details in our refund policy.

Printed to order with water based inks on heavyweight blanks. Nothing is made until you order it, so nothing is wasted and nothing sells out.

Wash cold, inside out, with like colours. Hang dry and skip the tumble dryer. Do not iron the print directly. Treated like that, the print lasts as long as the garment.

That is fixation liquid from the printing process. Completely normal on made to order prints, and it vanishes after the first wash.

Production typically takes 2 to 5 business days, then shipping time depends on your destination. You will get tracking by email the moment it ships. If it has not arrived within 30 days of shipping, email us and we will chase it, replace it or refund it.

Yes. Orders over $69 USD ship free, worldwide. International orders may attract customs charges set by your country. Those are not included in our prices.

Email helvesupport@gmail.com within 30 days of delivery with your order number and a photo. We will replace it or refund you in full. No need to post anything back.

Each piece is made to order, so we cannot take change of mind returns. There is no stock to put it back into. Faults and sizing are covered above, and nothing limits your rights under Australian Consumer Law.

Printing starts fast. Email us as soon as possible and we will try to catch it before production. Once it has printed, the piece is yours.

When a design is retired, it is retired for good. That is the deal that keeps the wall moving. If it is gone, it is not coming back.