Refund policy

Every HELVE piece is printed for you after you order it. Nothing sits on a shelf. That shapes what we can take back, so here is exactly where you stand.

Faulty, damaged or wrong items

If your order arrives damaged, misprinted, or it is not what you ordered, we will replace it or refund you in full. Your choice. Email us at helvesupport@gmail.com within 30 days of delivery with your order number and a photo of the problem. You do not need to post anything back.

Sizing

Check the size and fit guide on each product before ordering. The measurements are the actual garment laid flat, in inches and centimetres. If the size still does not work out, we will print you a replacement in the right size once per order, free of charge. Contact us within 30 days of delivery. You keep the original, pass it on to someone it fits.

Change of mind

Because each piece is made to order, we cannot accept returns or exchanges for change of mind. Nothing exists until you order it, so there is no stock to put your piece back into.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Refunds

Approved refunds go back to your original payment method. We process them within 3 business days of approval. Your bank or card issuer may take a few more days to show it.

How to reach us

Email helvesupport@gmail.com with your order number. We answer within one business day.