Refund policy

Everything HELVE sells is a digital file. You download it straight after payment, so there is nothing to post back and nothing for us to restock. That shapes what we can and cannot do.

Change of mind

We do not refund change of mind on digital files. Once a file has been delivered it cannot be returned. Please read the product description carefully before buying, including what is covered and how long it is.

If something is wrong with your file

If your download fails, the file is corrupted, you received the wrong file, or the file is not what the product page described, email us and we will fix it or refund you in full. Contact us within 30 days of purchase with your order number.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Refunds

Approved refunds go back to your original payment method. We process them within 3 business days of approval. Your bank or card issuer may take a few more days to show it.

How to reach us

Email helvesupport@gmail.com with your order number. We answer within one business day.